Conversational Support Platform ClearFeed Bags $2.7 Mn in Seed Funding
ClearFeed, a conversational support platform for enterprises, has raised $2.7 million in seed funding led by Peak XV’s Surge. The funding round also saw participation from 8VC and other angel investors.
ClearFeed’s platform uses artificial intelligence (AI) to streamline customer and employee support requests through chat platforms like Slack and Microsoft Teams. The platform offers a variety of features, including triage channels, one-click ticket submission, and real-time two-way data synchronization. It also integrates with a variety of other software tools, including Zendesk, Jira, FreshDesk, HubSpot, Github, Linear, Intercom, and Salesforce.
ClearFeed was founded in September 2021 by Ankit Jain, Joydeep Sen Sarma, and Lalit Indoria. Jain previously led the product function for conversational AI startup SkitAI and was a founder at Y Combinator-funded SprintAI. Sarma was an early Facebook engineer who founded Apache Hive and also served as co-founder and CTO of Qubole. Indoria worked at Udaan and was earlier with Qubole.
The company plans to use the fresh funds to accelerate product development and expand its go-to-market teams in India.
Why is ClearFeed important?
ClearFeed’s platform addresses a number of challenges faced by enterprises in providing customer and employee support. Chat platforms like Slack and Microsoft Teams have become increasingly popular in the workplace, but they lack the necessary structure, tracking systems, and metrics required by larger enterprise teams dealing with a high volume of common queries and tasks.
ClearFeed’s platform solves this problem by providing a centralized and streamlined solution for managing support requests through chat platforms. The platform’s AI capabilities help to automate many of the tasks involved in support, such as triaging requests, routing them to the right team, and providing real-time updates to customers and employees.
What are the implications for the future?
ClearFeed’s platform has the potential to revolutionize the way that enterprises provide customer and employee support. By streamlining the support process and automating many of the tasks involved, ClearFeed can help enterprises to reduce costs, improve efficiency, and provide a better overall customer and employee experience.
ClearFeed’s platform is also part of a larger trend towards the use of AI in the workplace. As AI continues to develop and become more sophisticated, we can expect to see it being used in a wider range of applications, including customer and employee support.
In addition to the above, here are some other thoughts on the implications of ClearFeed’s platform for the future:
- ClearFeed’s platform could help to make customer and employee support more proactive and personalized. By using AI to analyze support requests and customer interactions, ClearFeed can help enterprises to identify potential problems and provide support before they even occur.
- ClearFeed’s platform could also help to improve the collaboration between different teams within an enterprise. By providing a centralized view of all support requests, ClearFeed can help to ensure that everyone is working on the same page and that customers and employees are getting the support they need as quickly and efficiently as possible.
- Overall, ClearFeed’s platform has the potential to make a significant impact on the way that enterprises operate. By streamlining the support process and automating many of the tasks involved, ClearFeed can help enterprises to save time and money, improve efficiency, and provide a better overall customer and employee experience.
